Chapelfield Children's Day Nursery Telephone 01603 611147
  1. FAQ’s

    What hours are you open?
    Our nursery is open 8.15am – 6pm for under 3’s but our preschool room is open 8am-6pm Monday to Friday for 51 weeks of the year. We are closed on bank holidays, for one day of annual training and for one week over the Christmas holiday period.

    When is the latest pick-up time?
    We ask that you arrive at nursery at least 15 minutes before you’re due to pick up your child, so you have time to talk to a member of the team, find out what’s been happening at the nursery during the day and catch up on any news and events that may be taking place. Our doors close at 6pm. If you’re going to be late, please let us know as soon as possible as we will need to arrange for two members of staff to stay behind. There may be a fee to pay as set out in our policies. If your child is frequently picked up late, you may lose your child’s place at nursery and it will be offered to someone else on our waiting list.

    How many days does my child have to attend?
    If your child is under 3 years of age they have to attend for 2 full days and if they are over 3 years of age they have to attend for at least one full day or two morning or afternoon sessions.

    Do I have to pay if I take my child on holiday or they are sick?
    Yes, every family has an all year round contract and so does each staff member, therefore, all absences and holidays have to be paid for.

    Can I change my days or sessions once my child starts nursery?
    Yes, if the change can be accommodated immediately we will support this or you can go onto a waiting list for a change of sessions.

    How do I know my child is safe and secure?
    Your child’s safety is paramount to us and our premises are all secure and checked each day. Our fingerprint entry system allows only registered persons to gain access and our coded gate entry code is only given to parents and staff and is changed regularly. Through our Safer Recruitment procedure, our staff are all DBS checked and no member is ever left unattended until they have completed our strict induction programme.

    Do you take government funding for 3-4 year olds?
    Yes we do take funding for 3-4 year olds but not for 2 year old children.

    Do you accept voucher schemes?
    Yes we do accept vouchers schemes and we also are set up to receive the Tax Free Childcare from the government.

    What food do you provide at nursery?
    All meals are prepared and provided fresh every day and included within our fees. Our chef is passionate to make healthy food and provide well balanced options for the children and he grows his own vegetables when possible with the children using our vegetable patches. He can cater for any special dietary requirements and support families with regular changes. Our chef also supports babies individual needs through the weaning process. Fresh drinking water is available at all times for all the children.

    Do you supply nappies and wipes?
    We ask that you provide nappies, however we supply wipes, unless you require something very specific.

    Where should I park?
    On Chapelfield East there are two loading bays or Chapelfield East Car park which you can park in and walk over to nursery, as long as you have a Chapelfield Nursery Sticker displayed. These are available to buy for £1 from our office. This gives you 15 minutes to park and pick up/drop off.

    Is there anywhere I can leave my pushchair if I walk to nursery?
    Yes, we have a buggy shed within the grounds of nursery where parents can leave folded up pushchairs for the day.

    Can my child bring in any personal belongings?
    It can be a worrying time for children to start nursery so we understand that a comforter from home could help with the transition, therefore we will work with you to bring in the necessary toys however we do discourage other toys once they are settled in case they get lost or damaged. The nursery cannot be held responsible for any loss or damage to toys, books etc. brought in from home.

  2. Helpful Links

    We thought you might find the following links useful:

    Early Years Foundation Stage
    The Early Years Foundation Stage is the Curriculum Guidance for the Foundation Stage that we follow.

    Help with Childcare Costs
    Its always useful to find information about any benefits you may be entitled too from the government with regards to childcare costs, including tax credits, childcare vouchers and free early education for three and four olds.

    The official body for inspecting childcare settings.

    NHS Childrens Health
    Sometimes our little ones can become poorly and it’s helpful to have this information

  3. Child Applications

    We ensure children feel valued and secure by supporting every child as an individual, all of whom with SEND are welcomed and included in the setting as far as is possible. Where a special educational need has been identified then specific support such as an individual education plan will be put in place working with the child, Key Person and Parents. Any support given to the child will be reviewed regularly. Nursery is a purpose built setting on one level.

    Application process
    If you would like a place at Chapelfield Nursery then please check availability under rooms page, it may also state when the waiting lists re open if there is currently no space. If your child is 1-3 years of age there is very little chance of a place becoming available because our youngest baby room gets filled up and then the children progress through to the other rooms. Our preschool room is bigger so we take a handful of children in at 3 years of age. If you want an application form please call the nursery 01603 611147.

  4. Tapestry Online Learning Journal

  5. Outdoor Learning

    Outdoor play for children has many benefits and at Chapelfield Nursery the children go outside in all weathers and experience fun and freedom. Playing outdoors helps children’s learning, social skills, creativity, independence, risk-taking and much more.

    There are also numerous health benefits to playing outside which is crucial to healthy development. All of the group rooms have access to an outdoor area and we often use the park and surrounding areas as we explore nature on nursery trips.

  6. Home Learning

    Children’s early experiences are paramount for their future success and these are influenced by many factors including the impact of their early play, education and care, which is why we pride ourselves in being Outstanding. At Chapelfield Nursery Parents and Key Persons work together in partnership to ensure every child is supported individually.

    At the beginning of nursery life development levels are attained and parents are provided with a ‘What to expect’ book which supports parents with levels of development and also ideas to progress learning. Then during nursery days children’s development is tracked by the Key person and shared with Parents termly. In addition to this we have home learning information and resources – ‘Learning Together’ for parents to take home and share with their children. We believe together we can make a difference.

  7. Help with transitions

    Starting nursery is a big milestone for children as well as parents, however we pride ourselves in taking every step to ensure the process is as smooth as possible. At the beginning of nursery children have gradual visits with the key person building up from a play to a bottle and then onto a meal.

    Throughout nursery the children transition slowly and at a pace that suits each individual to progress onto each room. When the time comes to move onto school in the next chapter of their lives we do all we can to support and celebrate this transition, ensuring the children are well prepared for the next stage in their learning. At Chapelfield we strongly believe that all children need to be able to start school ready to learn, that they are able to make friends, have good independence skills and be confident to ask for what they need.

  8. Data Protection Privacy Statement

    At Chapelfield Nursery, we are committed to maintaining the trust and confidence of our Children Parents and Staff. We want you to know that Chapelfield Nursery will not share email lists with other companies and businesses for any purpose. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

    Why this policy exists
    This data protection policy ensures Chapelfield Nursery:

    • Complies with data protection law and follows good practice
    • Protects the rights of Staff, Parent and Children
    • Is open about how it stores and processes individuals’ data
    • Protects itself from the risks of a data breach

    Data Protection Law 
    The Data Protection Act 1998 describes how organisations must collect, handle and store personal information. These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully. The Data Protection Act is underpinned by eight important principles. These say that personal data must:

    • Be processed fairly and lawfully
    • Be obtained only for specific, lawful purposes
    • Be adequate, relevant and not excessive
    • Be accurate and kept up to date
    • Not be held for any longer than necessary
    • Processed in accordance with the rights of data subjects
    • Be protected in appropriate ways
    • Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection

    Sharing information with others
    As a Nursery it is necessary for us to collect personal information about you and your child. Sometimes we have to confirm or share information with other organisations. If we need to do this, we will make it clear to you on the forms you complete giving us the information. We will inform you before sharing any of yours or your child’s information.

    In some cases, a third-party organisation, such as a funding body, may require you to sign an agreement to allow your information to be shared e.g. on a funding form. Please read all paperwork thoroughly before signing, so that you know exactly how your information will be used.

    We will make sure that the information about you is accurate and up to date when we collect or use it. You can help us with this by keeping us informed of any changes to the information we hold about you.

    Types of information we collect and store
    Yours and your child’s full names; Your child’s date of birth; Your address; Your contact numbers and those of your emergency contacts; Your email address; Your child’s medical conditions; In some cases, your National insurance number. You are entitled to view, amend, or delete the personal information that we hold. Email your request to The Management Team at

    In addition to the above we store the following on each child (some if only applicable): On-going progress and development; photographs; Accident and Incident records; health records, Special Needs records, Safeguarding records, Behaviour records and school transition information/reports.

    Information security
    We will keep information about you and your child secure. We will protect your information against unauthorised change, damage, loss or theft. All information collected in paper form is kept locked away at night. All our computers, and tablets are password protected.

    We will tell you what kinds of information we hold and what we do with it.

    We will comply with the Data Protection Act 1998 and any subsequent legislation on information handling and privacy. We will do this through Chapelfield Children’s Day Nursery’s Data Protection Policy. We will help you where possible with any questions or problems that you may have with the Data Protection Act 1998, the Human Rights Act 1998 or the Freedom of Information Act 2000. If we cannot help you, we will give you advice on where to write to, to get the information you may need.

    Our Commitment
    We will only collect information that is necessary for what we do and will be fair in the way we collect it. We will tell you what we intend to do with the information about you. where practicable, we will collect information directly from you. If we collect information about you from someone else, we will make sure you know that we have done this whenever possible.

    We use a third-party provider, MailChimp, to deliver our newsletter etc. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

    We use Tapestry to record Children’s personal development with an Online Learning Journal. For more information on their data protection please see their privacy notice

    Child’s play
    We use Child’s Play as our computer software for the storage of children’s and families details. Please see their data protection policy, which is stored in the office at Nursery.

    Keeping information
    We will hold information about you and your child only for as long as the law says. After this, we will dispose of it securely.

    General staff guidelines

    • The only people able to access data covered by this policy should be those who need it for their work.
    • Data should not be shared informally. When access to confidential information is required, employees can request it from the management team.
    • Employees should keep all data secure, by taking sensible precautions and following the guidelines below.
    • Passwords must be used at collection times for children if they are not regular collectors and they should never be shared.
    • Personal data should not be disclosed to unauthorised people, either within the company or externally.
    • Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
    • Employees should request help from a Manager if they are unsure about any aspect of data protection.
    • When data is stored on paper, it should be kept in a secure place.

    These guidelines also apply to data that is usually stored electronically but has been printed out:

    • When not required, the paper or files should be kept in a locked drawer or cabinet.
    • Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer.
    • Personal Data and Photograph printouts should be shredded and disposed of securely when no longer required.

    Data storage

    • Electronic Data is protected by passwords that are changed regularly and never shared externally.
    • If data is stored on removable media (like a CD or USB drive), these are kept locked away securely when the nursery is closed.
    • Data is only stored on designated drives and servers, and is only to be uploaded to an approved cloud computing service.
    • All servers and computers containing data are protected by approved security software and a firewall.
      Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
    • Data must be encrypted before being transferred electronically.