What hours are you open?
Our nursery is open 8.15am – 6pm for under 3’s but our preschool room is open 8am-6pm Monday to Friday for 51 weeks of the year. We are closed on bank holidays, for one day of annual training and for one week over the Christmas holiday period.
When is the latest pick-up time?
We ask that you arrive at nursery at least 15 minutes before you’re due to pick up your child, so you have time to talk to a member of the team, find out what’s been happening at the nursery during the day and catch up on any news and events that may be taking place. Our doors close at 6pm. If you’re going to be late, please let us know as soon as possible as we will need to arrange for two members of staff to stay behind. There may be a fee to pay as set out in our policies. If your child is frequently picked up late, you may lose your child’s place at nursery and it will be offered to someone else on our waiting list.
How many days does my child have to attend?
If your child is under 3 years of age they have to attend for 2 full days and if they are over 3 years of age they have to attend for at least one full day or two morning or afternoon sessions.
Do I have to pay if I take my child on holiday or they are sick?
Yes, every family has an all year round contract and so does each staff member, therefore, all absences and holidays have to be paid for.
Can I change my days or sessions once my child starts nursery?
Yes, if the change can be accommodated immediately we will support this or you can go onto a waiting list for a change of sessions.
How do I know my child is safe and secure?
Your child’s safety is paramount to us and our premises are all secure and checked each day. Our fingerprint entry system allows only registered persons to gain access and our coded gate entry code is only given to parents and staff and is changed regularly. Through our Safer Recruitment procedure, our staff are all DBS checked and no member is ever left unattended until they have completed our strict induction programme.
Do you take government funding for 3-4 year olds?
Yes we do take funding for 3-4 year olds but not for 2 year old children.
Do you accept voucher schemes?
Yes we do accept vouchers schemes and we also are set up to receive the Tax Free Childcare from the government.
What food do you provide at nursery?
All meals are prepared and provided fresh every day and included within our fees. Our chef is passionate to make healthy food and provide well balanced options for the children and he grows his own vegetables when possible with the children using our vegetable patches. He can cater for any special dietary requirements and support families with regular changes. Our chef also supports babies individual needs through the weaning process. Fresh drinking water is available at all times for all the children.
Do you supply nappies and wipes?
We ask that you provide nappies, however we supply wipes, unless you require something very specific.
Where should I park?
On Chapelfield East there are two loading bays or Chapelfield East Car park which you can park in and walk over to nursery, as long as you have a Chapelfield Nursery Sticker displayed. These are available to buy for £1 from our office. This gives you 15 minutes to park and pick up/drop off.
Is there anywhere I can leave my pushchair if I walk to nursery?
Yes, we have a buggy shed within the grounds of nursery where parents can leave folded up pushchairs for the day.
Can my child bring in any personal belongings?
It can be a worrying time for children to start nursery so we understand that a comforter from home could help with the transition, therefore we will work with you to bring in the necessary toys however we do discourage other toys once they are settled in case they get lost or damaged. The nursery cannot be held responsible for any loss or damage to toys, books etc. brought in from home.