FAQ’s

What hours are you open?
City Centre – The Nursery is open 8.15am – 6pm for children under 18 months. For children aged 18 months+ the rooms are open 8am-6pm Monday to Friday, 51 weeks of the year.

Trowse – The Nursery School is open 8am – 6pm Monday to Friday, 51 weeks of the year.

Both nurseries are closed on bank holidays, for one day of annual training and for one week over the Christmas holiday period.

When is the latest pick-up time?
We ask that you arrive at nursery at least 15 minutes before you’re due to pick up your child, so you have time to talk to a member of the team and find out how the child’s day has been. Our doors close at 6pm. If you’re going to be late, please let us know as soon as possible as we will need to arrange for two members of staff to stay behind. There will be a fee to pay as set out in our policies.

How many days does my child have to attend?
All children must attend for a minimum of 2 full days per week. We do not offer ½ day sessions.

Do I have to pay if I take my child on holiday or they are sick?
Yes, every booked session has to be paid for in full even if the child is on holiday or sick.

Can I change my days or sessions once my child starts nursery?
Yes, if the change can be accommodated immediately, we will support this or you can go onto a waiting list for a change of sessions.

How do I know my child is safe and secure?
Your child’s safety is paramount to us and our premises are all secure and checked each day. Our fingerprint entry system at the city nursery allows only registered persons to gain access and our coded gate entry code is only given to parents and staff and is changed regularly. Through our Safer Recruitment procedure, our staff are all DBS checked and no member is ever left unattended until they have completed our strict induction program.

Do you take government funding?
Yes, we accept funding for all children.

Do you accept voucher schemes?
Yes, we do accept voucher schemes and we also are set up to receive ‘Tax-Free Childcare’ from the government.

What food do you provide at nursery?
All meals are prepared and provided fresh every day and included within our fees. Our chefs are passionate to make healthy food and provide well-balanced options for the children. We cater for special dietary requirements and support families with regular changes. We also support babies’ individual needs through the weaning process. Fresh drinking water is available at all times for all the children.

Do you supply nappies and wipes?
We ask that you provide nappies, however, we supply wipes, unless you require something specific.

Where should I park?
At our city nursery on Chapelfield East, there are two loading bays or Chapelfield East Car park which you can park in and walk over to the nursery, as long as you have a Chapelfield Nursery Sticker displayed. These are available to buy for £1 from our office. This gives you 15 minutes to park and pick up/drop off. At our nursery school in Trowse, you are able to use the main school car park in various times or use the drop-off bays on the roundabout.

Is there anywhere I can leave my pushchair if I walk to nursery?
Yes, at Nursery we have a buggy shed within the grounds of nursery where parents can leave folded up pushchairs for the day. At our nursery school in Trowse, you can leave your pushchair undercover next to the nursery.

Can my child bring in any personal belongings?
It can be a worrying time for children to start nursery so we understand that a comforter from home could help with the transition, therefore we will work with you to bring in the necessary toys however we do discourage other toys once they are settled in case they get lost or damaged. The nursery cannot be held responsible for any loss or damage to toys, books etc. brought in from home.